Orlebar Brown is proud of its products. We believe in the quality of our goods and will not be happy until you are. For online purchases, we operate a "no quibble" exchange or refund guarantee. If you are not happy with your purchase contact our Concierge team within 28 days of receipt and a collection will be arranged for you free of charge. Just complete the returns form, ensure all the items you are returning are unworn, in original condition and packaged ready for collection. A replacement or refund of the purchase price will be processed for you.
It can take up to 72 hours for returns to be processed once received into our warehouse.
Exchanged goods are sent out free of charge.
Orlebar Brown will only refund the cost of delivery if your order is incorrect or faulty.
Orders made via the Orlebar Brown website can only be exchanged in store, but only for items of the same value or higher. If a refund is required the items will be returned to our warehouse and refunded within five working days.
For more information, visit our full Returns policy