* FREE AU STANDARD DELIVERY OVER A$400
Delivery & Returns
WE ONLY DELIVER TO AUSTRALIA AND NEW ZEALAND FROM THIS WEBSITE
Australia & New Zealand
Parcel Post ( 4-8 business days ) A$ 15
Free Shipping over A$ 400
Orders are despatched Monday to Friday and delivered on working days.
If the goods are returned to us, a second redelivery charge will be incurred.
International Standard items are tracked with Australia Post.
Please note, a signature will be required upon delivery.
If no one is available at the delivery address to sign for the goods a card will be left with details for redelivery and/or collection. Organising a redelivery is the responsibility of the customer.
We do not deliver to P.O. Box, BFPO or freight forwarding addresses.
Depending on the policy of non-UK banks in some cases we are only able to deliver to your debit/credit card billing address.
Orders made via the Orlebar Brown website can be exchanged in store, but only for items of the same value or higher. Orders made via the Orlebar Brown website cannot be refunded in store. They will be returned to our warehouse and refunded within five working days. For online orders please follow the below steps in returning your order.
Orders made via the Orlebar Brown website can be exchanged in store, but only for items of the same value or higher.
Orders made via the Orlebar Brown website cannot be refunded in store. They will be returned to our warehouse and refunded within five working days. For online orders to be refunded, the below process must be followed:
Complete the returns form below and specify if you want an exchange or a refund.
Specify the reason(s) by entering the corresponding number(s) from the list.
For an exchange, please specify the replacement item’s style, size, and color.
Contact concierge by phone or email to arrange a free collection of the parcel.
Include this page in the package and keep a copy for your reference.
We will process your return within 72 hours of receipt and will email you to confirm.
Orlebar Brown is proud of its products. We believe in the quality of our goods and will not be happy until you are. For online purchases, we operate a "no quibble" exchange or refund guarantee. If you are not happy with your purchase contact our Concierge team within 28 days of receipt and a collection will be arranged for you free of charge. Just complete the returns form, ensure all the items you are returning are unworn, in original condition and packaged ready for collection. A replacement or refund of the purchase price will be processed for you.
It can take up to 72 hours for returns to be processed once received into our warehouse. Exchanged goods are sent out free of charge.
Orlebar Brown will only refund the cost of delivery if your order is incorrect or faulty.
It can take up to 72 hours for returns to be processed once received into our warehouse. Exchanged goods are sent out free of charge. Orlebar Brown will only refund the cost of delivery if your order is incorrect or faulty.
Orders made via the Orlebar Brown website can only be exchanged in store, but only for items of the same value or higher. If a refund is required the items will be returned to our warehouse and refunded within five working days.
If you have any questions about returning goods, please contact us at:
+61 2 6188 8035
Monday 10:00 - Saturday 10:00 AEDT & Saturday - Sunday 20:00 to 00:00 AEDT.
If you would like us to call you back, please provide us with a telephone number and we will call you within 1 working day.
PAYMENTS AND CHARGES
We are not responsible for any costs, charges, fees, or other expenses which may be applied to a transaction by your card issuer, bank (or payment method provider) as a result of our processing of your credit/debit card payment or other method of payment in accordance with your order or as a result of your order being placed through our UK website. Depending on which of our websites you are using we accept payments in British Pounds, American Dollars, Euros, Australian Dollars, United Arab Emirates Dirhams . If your usual currency of payment is not indicated on our website, the final price for your order may be charged in the currency of your credit/debit card payment or account. Such final price is calculated and charged by your card issuer or bank or payment method provider and therefore we will not be responsible for any cost, charge, fee, other expense or other liability which may be incurred or suffered by you as a result of your card issuer or payment method provider charging you in a different currency than the currency of your purchase as displayed on our website.
SALE RETURN POLICY
For items bought online, our standard returns policy applies to both full-priced and sale items.
For items bought in our Australian stores, sale items can only be exchanged within 7 days. Refunds are not permitted.