THE OB GUARANTEE
We offer a 5-year guarantee on all our OB swim shorts
If you have bought a pair of swim shorts and they have not performed as they should, Orlebar Brown will repair or replace them. In order to be eligible for the guarantee, please register your purchase below.
Things that shouldn’t happen to your OB swim shorts:
The material splitting; side fasteners breaking • Stitching coming away • Extreme colour loss
Simple things to keep your swim shorts looking great:
Rinsing after use • Ensure completely dry before storing • Washing at 30 degrees and not tumble drying • Washing and rinsing separately • Taking care not to use abrasive detergent or spot stain remover
How to easily claim your Orlebar Brown Guarantee:
If you would like to claim using the Orlebar Brown Guarantee, please contact
obconcierge@orlebarbrown.com or call +1-844-820-0491
What you will need to supply our OB Concierge team with:
Clear images of the shorts • Clear images of the fault • A description of the fault • Proof of purchase
Things that shouldn’t happen to your OB swim shorts:
- The hardware breaking or detaching
- Stitching coming away
- Extreme colour loss
Simple things to keep your swim shorts looking great:
- Rinsing after use
- Ensure completely dry before storing
- Washing at 30 degrees and not tumble drying
- Washing and rinsing separately
- Taking care not to use abrasive detergent or spot stain remover
How to easily claim your Orlebar Brown Guarantee:
- obconcierge@orlebarbrown.com
- or call +1-844-820-0491
If you would like to claim using the Orlebar Brown Guarantee, please contact:
What you will need to supply our OB Concierge team with:
- Clear images of the shorts
- Clear images of the fault
- A description of the fault
- Proof of purchase
If when you contact us your shorts have been bought online, or from one of our stores within the last year, then Orlebar Brown will provide you with a returns shipping label. Otherwise the cost of shipping is the customer’s responsibility. If it has been over six months since purchase, and Orlebar Brown accept the issue as a fault, refunds and credit will not be available and shorts can only be exchanged under the Orlebar Brown Guarantee. Shorts can only be exchanged for the same style, colour and size. If the style or colour you’ve returned is no longer available, then Orlebar Brown will offer you an alternative colour of equivalent value.
Claims under the Orlebar Brown Guarantee are separate from and are in addition to your legal rights. If you have an issue with your Swim Shorts (or any other Orlebar Brown product), that have been purchased directly from Orlebar Brown and do not wish to make use of the Orlebar Brown Guarantee, please contact obconcierge@orlebarbrown.com or call +1-844-820-0491