Delivery & Returns

WE ONLY DELIVER TO THE US FROM THIS WEBSITE

To deliver to the UK, Europe and the rest of the world, please use our United Kingdom, French or German sites. To deliver to Australia and New Zealand please use our Australian site. Orders placed before 12pm (EST) will be dispatched on the same day, Monday to Friday. Once your order has been confirmed we are unable to change the delivery address.






Delivery Options

USA

UPS Next Business Day $50.00
UPS Standard (2-5 Business Days) $10.00
UPS Express (2 Business Days) $15.00

Click & Collect $0.00

We do not deliver to P.O. Box, BFPO or Freight Forwarding addresses.






Click & Collect

Your order will be delivered to your Orlebar Brown store of choice. Orders placed before 12pm (GMT/EST) will be dispatched the same business day and arrive in the store the next day.




COLLECTION

Your chosen Orlebar Brown store will contact you via email or telephone when your order is ready for collection. You will need to bring a valid form of named ID (driving license, passport, debit or credit card) in order to collect your order.

If you wish someone to collect your order on your behalf, please contact the OB Concierge team in advance:

OBCONCIERGE@ORLEBARBROWN.COM
+44(0)20 7785 6941 / +1 (844) 820-0491
MON – FRI 09:00 - 02:00 GMT / 09:00 – 21:00 EST

The person collecting on your behalf must present the order confirmation and a valid form of ID as per the above.

Click and Collect orders will be held in the chosen Orlebar Brown store for 10 days. If not collected or no instructions are received within this period the web order will be returned to our warehouse and refunded.




CLICK AND COLLECT EXCHANGES AND REFUNDS

You are able to return your click and collect order to an Orlebar Brown store (concessions are excluded).

Items can be returned for an exchange or refund within 28 days.






RETURNS

Orlebar Brown is proud of its products. We believe in the quality of our goods and will not be happy until you are.

For online purchases, if you are not happy with your purchase just return it to us, in its original and unworn condition, within 28 days of receipt and we will either send out replacement goods or refund you the original purchase price.

Please note that for items bought in Orlebar Brown stores, goods will be refunded up to 7 days from original purchase date and exchange or credit given 14 days from original purchase date.

Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.

Orlebar Brown offer free returns with UPS on orders delivered within the US. A shipping label will be supplied with each eligible order. Please retain proof of postage from UPS.

If returning goods from outside of the US, please ensure the package is sent on a tracked service or with ‘proof of postage’. All returned goods remain the responsibility of the customer until they reach Orlebar Brown.

If using the free returns shipping label, packages can take up to two working days to arrive at our warehouse. Once delivered to our warehouse, it takes up to 48 working hours for goods to then be processed. It can take up to 72 hours during our busy Sale period.

Exchanged goods are sent out free of charge.

Orlebar Brown will only refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us within 14 days of receipt.

If you have any questions about returning goods, please contact us at:

OBCONCIERGE@ORLEBARBROWN.COM
+44(0)20 7785 6941 / +1 (844) 820-0491
MON – FRI 09:00 - 02:00 GMT / 09:00 – 21:00 EST



WHAT TO DO WHEN RETURNING BY POST:

1.  Complete the returns slip on the reverse of your invoice that came with your order and include it with the items being sent back:

  • REMEMBER TO INDICATE IF YOU WOULD RATHER EXCHANGE THE GOODS OR RECEIVE A REFUND
  • PLEASE NOTE THAT ALL REFUNDS WILL BE MADE TO THE CREDIT CARD ORIGINALLY USED
  • SELECT THE REASON FOR THE EXCHANGE OR RETURN
  • STATE THE PREFERRED DELIVERY ADDRESS FOR YOUR EXCHANGE
  • WE ALWAYS WELCOME FEEDBACK, SO FEEL FREE TO LET US KNOW YOUR THOUGHTS


2.  If in the US, please fix the UPS label provided to the front of the box ensuring all old labels are covered and/or removed. For orders outside of the US the cost of returning goods to Orlebar Brown is the responsibility of the customer.

  • TAKE TO YOUR LOCAL POST OFFICE TO RECEIVE THE TRACKING CODE AND TO SUCCESSFULLY DEPOSIT


3.  We need to receive the goods back to our office in their original condition – so, please ensure all goods are packaged securely.


4.  If goods are return from outside US please mark the box ‘returned goods’.


5.  We are not able to accept any returns on any products that have been worn and are not in their ‘original’ condition.


6.  We can only accept refunds or exchanges within 28 days of delivery.


7.  Please send returns to:

  • ORLEBAR BROWN, RETURNS DEPARTMENT, FUTURE FORWARDING COMPANY, AIRLOGISTICS CENTER, 4380 INTERNATIONAL PARKWAY, SUITE C, ATLANTA, GA 30354, U.S.A



SALE RETURN POLICY

For items bought online, our standard returns policy applies to both full-priced and sale items.

For items bought in our stores, sale items can only be exchanged within 7 days. Refunds are not permitted.