Delivery & Returns

UPS Standard (2-5 Business Days) $10.00
UPS Express (2 Business Days) $15.00

Click & Collect $0.00

We do not deliver to P.O. Box, BFPO or Freight Forwarding addresses.

Your order will be delivered to your Orlebar Brown store of choice. Orders placed before 12pm (GMT/EST) will be dispatched the same business day and will arrive in store in the next 2-4 days.

Your chosen Orlebar Brown store will contact you via email or telephone when your order is ready for collection. You will need to bring a valid form of named ID (driving license, passport, debit or credit card) in order to collect your order.

If you wish someone to collect your order on your behalf, please contact the OB Concierge team in advance:

The person collecting on your behalf must present the order confirmation and a valid form of ID as per the above.

Click and Collect orders will be held in the chosen Orlebar Brown store for 10 days. If not collected or no instructions are received within this period the web order will be returned to our warehouse and refunded.

You are able to return your click and collect order to an Orlebar Brown store (concessions are excluded).

Items can be returned for an exchange or refund within 28 days.

Any items purchased online between 16th November and 19th December 2018 can be returned up until 19th January 2019

We have extended our return policy for the holiday season to make it easy for you to return and exchange. Any items purchased online between 16th November and 19th December 2018 can be returned up until 19th January 2018 for a full refund or exchange. Please ensure items are returned in their original and unworn condition. Garment tags and hygiene stickers must not be removed or tampered with.

Orlebar Brown is proud of its products. We believe in the quality of our goods and will not be happy until you are.

For online purchases, if you are not happy with your purchase just return it to us, in its original and unworn condition, within 28 days of receipt and we will either send out replacement goods or refund you the original purchase price.

Please note that for items bought in Orlebar Brown stores, goods will be refunded up to 7 days from original purchase date and exchange or credit given 14 days from original purchase date.

Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.

Orlebar Brown offer free returns with UPS on orders delivered within the US. A shipping label will be supplied with each eligible order. Please retain proof of postage from UPS.

If returning goods from outside of the US, please ensure the package is sent on a tracked service or with ‘proof of postage’. All returned goods remain the responsibility of the customer until they reach Orlebar Brown.

If using the free returns shipping label, packages can take up to two working days to arrive at our warehouse. Once delivered to our warehouse, it takes up to 48 working hours for goods to then be processed. It can take up to 72 hours during our busy Sale period.

Exchanged goods are sent out free of charge.

Orlebar Brown will only refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us within 14 days of receipt.

If you have any questions about returning goods, please contact us at:

1.  Complete the returns slip on the reverse of your invoice that came with your order and include it with the items being sent back:

2.  If in the US, please fix the UPS label provided to the front of the box ensuring all old labels are covered and/or removed. For orders outside of the US the cost of returning goods to Orlebar Brown is the responsibility of the customer.

3.  We need to receive the goods back to our office in their original condition – so, please ensure all goods are packaged securely.

4.  If goods are return from outside US please mark the box ‘returned goods’.

5.  We are not able to accept any returns on any products that have been worn and are not in their ‘original’ condition.

6.  We can only accept refunds or exchanges within 28 days of delivery.

7.  Please send returns to:

For items bought online, our standard returns policy applies to both full-priced and sale items.

For items bought in our stores, sale items can only be exchanged within 7 days. Refunds are not permitted.