Cookies Policy

What are cookies?

You can find a technical explanation of cookies from Wikipedia here.

A more simple definition is that cookies are text files, saved by your browser, that perform a range of functions for you, 'the user' and us, 'the site', from remembering what's in a user's basket, what currency they like through to telling us how many people visited in a day, and what was purchased. They also help you share content - for example, if you are logged into Facebook, a cookie means that when you come to our site and 'like' something, you don't have to log into Facebook again.

What cookies do orlebar brown use?

We take your privacy very seriously. Like nearly all websites, we have a number of 'cookies' that perform functions similar to the above examples. None of these cookies invade your privacy, or share any personal information about you. Our cookie list looks like this;

Our 'session' cookie, called _fueldid_. This remembers your 'session' which means your language preference, items in your basket, and your account details if you are logged in.

This data is anonymous, and we don't share any element of it with third parties

Our 'analytics' cookies from Google Analytics called *_utma*, *_utmb*, *_utmc*, & *_utmz*. These are industry standard cookies which allow us to see how people are using the site. It can help us understand how you interact with Orlebar Brown and we use this data to improve the site, spot pages that are slow and make sure that you can order and pay successfully.

This data is anonymous, only accessible securely to us through the 'Google Analytics' dashboard and we don't share any element of it with other third parties

Our 'social' cookies from ''. There are a number of social cookies that let you share/like/tweet etc all of our pages using your preferred social networks and websites. If you are logged into any of these sites, the sharethis cookies keep you logged in, and help you share the content. The '' privacy policy is here.

Our live customer service chat facility, 'Zendesk' uses cookies to enhance the user's experience by allowing us to recognize a user's return visit to the service. You can see their privacy policy, here.

It's a little complex, but is completely dependent on the social networks that you use - i.e. it collects data, but not about you personally. As an example, add this would know if you clicked 'like' on one of our products, and it tells Facebook. But it doesn't know who you are, and can't sell that data or use it commercially.

This data is anonymous, accessible securely to and we don't share any element of it with any other third parties

Why are you telling me this?

At our end, nothing has changed, and we will ALWAYS respect your privacy. A new law means that we need to make it very clear how we use cookies and which cookies they are. Hopefully we have done that.

What if i want to opt out of some or all of the cookies you have described?

That's entirely possible and relatively simple. Your browser is where your cookie information is stored. Each browser has a different method for you to delete cookies or edit your privacy settings. The following resource offers you simple guides on how to remove cookies from each browser.

Opting out of these cookies will often result in a slower or less pleasant browsing experience.

If you have more questions, we would love to hear from you. Please drop a line to Customer Service at or our Data Privacy Manager at - if you could put the word Cookies in your subject line, that would be great.