Terms And Conditions
PRIVACY AND SECURITY POLICY
This policy applies when you visit our website without purchasing any product, when you use our site for purchasing products or when you register with Orlebar Brown.
We consider all the information you share with us private and confidential. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products and services. We may pass your details to other organisations who we believe have products or services which we think may be of interest to you.
When you visit, register or order products on www.orlebarbrown.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website.
The information you provide to us may be accessed by or given to third parties some of whom act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
We also contract with service providers to maintain and manage our customer information and to communicate with our customers. We do not authorise any of these service providers to make any other use of your information.
Orlebar Brown Limited reserves the right to disclose the information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Orlebar Brown Limited and others.
You can review, change or delete certain personal information at any time. To change your personal information please contact us by email at firstname.lastname@example.org or write to us at Great Western Studios, Studio 101, 65 Alfred Road, London W2 5EU.
Please note that when you purchase from us we will continue to confirm your order by email. In addition we may also need to contact you by phone or post with other details regarding your order.
We also use Analytics tracking to capture aggregate demographics & interest information. None of this information is personally identifiable, and is only used for the purposes of better tailoring our services to customers. If you wish to opt out of your OB website activity being tracked in our Analytics system, please use the Google Analytics opt-out tool.
We take the security of your personal details seriously at Orlebar Brown and have used industry standard precautions to safeguard your personal and payment details. Every time you enter an area of the site that carries or requires sensitive information such as your credit card details, an icon resembling a padlock will appear at the bottom of your browser window. This is an indication that the site is secure.
What are Cookies?
You can find a technical explanation of cookies from Wikipedia here.
A more simple definition is that cookies are text files, saved by your browser, that perform a range of functions for you, 'the user' and us, 'the site', from remembering what's in a user's basket, what currency they like through to telling us how many people visited in a day, and what was purchased. They also help you share content - for example, if you are logged into Facebook, a cookie means that when you come to our site and 'like' something, you don't have to log into Facebook again.
What cookies do Orlebar Brown use?
We take your privacy very seriously. Like nearly all websites, we have a number of 'cookies' that perform functions similar to the above examples. None of these cookies invade your privacy, or share any personal information about you. Our cookie list looks like this;
Our 'session' cookie, called _fueldid_. This remembers your 'session' which means your language preference, items in your basket, and your account details if you are logged in.
THIS DATA IS ANONYMOUS, AND WE DON'T SHARE ANY ELEMENT OF IT WITH THIRD PARTIES
Our 'analytics' cookies from Google Analytics called *_utma*, *_utmb*, *_utmc*, & *_utmz*. These are industry standard cookies which allow us to see how people are using the site. It can help us understand how you interact with Orlebar Brown and we use this data to improve the site, spot pages that are slow and make sure that you can order and pay successfully.
This data is anonymous, only accessible securely to us through the 'Google Analytics' dashboard and we don't share any element of it with other third parties
It's a little complex, but is completely dependent on the social networks that you use - i.e. it collects data, but not about you personally. As an example, add this would know if you clicked 'like' on one of our products, and it tells Facebook. But it doesn't know who you are, and can't sell that data or use it commercially.
This data is anonymous, accessible securely to sharethis.com and we don't share any element of it with any other third parties
Why are you telling me this?
What if I want to opt out of some or all of the cookies you have described?
That's entirely possible and relatively simple. Your browser is where your cookie information is stored. Each browser has a different method for you to delete cookies or edit your privacy settings. The following resource offers you simple guides on how to remove cookies from each browser.
Opting out of these cookies will often result in a slower or less pleasant browsing experience.
If you have more questions, we would love to hear from you. Please drop us a line using email@example.com - if you could put the word cookies in your subject line, that would be great.
USE OF OUR WEBSITE
References to "we", "us" and/or "our" throughout www.orlebarbrown.com (“the website”) are to Orlebar Brown Ltd.
The use of the website and the purchase of any goods ("Goods" and/or "Products") from the Website is governed by these terms and conditions ("Conditions"). We reserve the right to modify these terms and conditions without notice to you.
There is no charge imposed by Orlebar Brown for accessing the Website but you must pay the cost of the communications link you use to visit the website.
Access to the Website may be suspended, restricted or terminated at any time without notice.
Goods supplied from the Website are supplied by Orlebar Brown Ltd.
Orlebar Brown Ltd is a company registered in England and Wales.
The company registration number is 5502027, VAT number is 872 512 034 and registered office is 18 Bedford Row, London, WC1R 4EQ.
Your submission of an order represents an offer to purchase Goods and/or Products indicated by you and it is not binding on us until we have notified you that an order is accepted. All advertisements and communications are made by us until your order is accepted by us are invitations to treat only and are not confirmed offers. This means that if Goods or Products are shown on the site but are unavailable or incorrectly priced or otherwise incorrectly described, Orlebar Brown shall not be obliged to sell you those goods.
INTELLECTUAL PROPERTY RIGHT AND RIGHT TO USE
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by our licensor or us.
You acknowledge and agree that the material and content contained on this Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
LIMITATION OF LIABILITY
Whilst we will use all reasonable endeavours to verify the accuracy of any information we place on the Orlebar Brown Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Orlebar Brown Website, or any transaction that may be conducted on or through the Orlebar Brown Website including but not limited to, implied warranties of satisforge quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Orlebar Brown website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Orlebar Brown website.
The fullest extent permissible under applicable law, we disclaim any and all warranties of any kind whether express or implied, in relation to the Goods or Products.
This does not affect you statutory rights as a consumer.
You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Orlebar Brown website and any information provided to or taken from the Orlebar Brown website by you. We will not be liable, in contract, tort (including without limitation, negligence), pre-contract or other representations (other then fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with these Conditions for:
- economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
- any loss of goodwill or reputation; or
- ny loss which was not brought to the attention of Orlebar Brown Ltd at the time the contract was made or any loss that would be an unforeseeable consequence of a breach of the contract by Orlebar Brown; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred, was suffered or incurred by one of us arising out of or in connection with the provision of an matter under these Conditions.
Notice in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that or our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
No waiver by use shall be construed as a waiver of any preceding or succeeding breach of any provision.
Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These conditions (as amended and altered from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings, representations or proposals, written or oral between You and Orlebar Brown in relation to such matters. You confirm that You have read these Conditions and You fully understand them and You also agree that these conditions are the only terms (together with Your network provider agreement) that rule Your relationship with us.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
Promotional codes are for transactions on orlebarbrown.com and cannot be used in conjunction with any other offer or discount; this includes reduction in price(s) during sale. The sum or percentage discount will be reduced from the order total excluding shipping costs.
Orlebar Brown reserves the right in its sole discretion to exclude any person from using any promotional code. Orlebar Brown decision will be final and binding. These Rules are governed by the laws of England and Wales.
The promoter is Orlebar Brown. If you have any problems, questions or need assistance, please write to "firstname.lastname@example.org":mailto:email@example.com with the subject ‘Promotional Codes'.
FREE DELIVERY PROMOTION
Standard terms and conditions still apply during any free delivery promotion.
Any free delivery promotions are subject to Orlebar Brown’s right to do the following at any time: (i) cancel the promotion, (ii) cancel or refuse any individual's right to benefit from it and (iii) amend the terms and conditions of the promotion.
This promotion is valid in conjunction with other offers and can be used more than once. The promotion is not transferable or redeemable for cash or credit towards any purchase. It is valid only on Orlebar Brown’s web-stores or on orders placed via phone to Orlebar Brown’s web-store.
Free delivery promotions are with our standard shipping services. Orlebar Brown do not guarantee or are responsible for standard delivery times.
OB SWIM SHORTS 5 YEAR GUARANTEE REGISTRATION
The Swim Shorts must be registered with Orlebar Brown in order to claim against the Guarantee.
Includes all Orlebar Brown Swim Shorts
The issue must be considered a fault by Orlebar Brown to claim against the Guarantee.
- The hardware breaking or detaching
- Stitching coming away
- Extreme colour loss
Faulty Swim Shorts purchased direct with Orlebar Brown within 6 months can be returned for a refund. Swim Shorts purchased outside of the 6 months or from a registered stockist can be returned for exchange only.
Shorts can only be exchanged for the same style, colour and size and the cash equivalent of the value cannot be applied to other shorts or items.
Proof of purchase must be presented in order to register your shorts. If you no longer have the receipt, please provide a bank statement.
Shorts purchased with us online are automatically registered for the Guarantee.
Shorts must be purchased directly from Orlebar Brown or from one of our registered stockists in order to register your shorts with the Guarantee.
The Orlebar Brown Guarantee is currently only an in-house programme, any claims must be made directly at Orlebar Brown.
If your OB Swim Short has been bought in the last year, Orlebar Brown will provide you with a returns shipping label otherwise the cost of shipping the return to our London, UK address is the customer’s responsibility.
We will consider a single OB Classic Swim Short twice under the Orlebar Brown Guarantee. If you experience an issue that Orlebar Brown accept as a fault, and we offer a replacement or repair, this will be considered a single claim.
Only one promotion can be used per purchase, therefore the 15% discount cannot be combined with any other promotion. The 15% discount offered on gift sets can only be retained if the complete set is kept. If part of the gift set is returned, the discount amount will be deducted from the refund amount requested.
GIFT VOUCHER AND PROMOTIONAL GIFT VOUCHER WITH PURCHASE
This gift voucher is issued by Orlebar Brown Limited (“Orlebar Brown”)
The promotional gift voucher to value of £50/60€/$75 is only issued to customers with orders of the value £250/300€/$400 or more, excluding postage and packaging
The values stated for the promotion are set by Orlebar Brown and are directly converted at market rates
If the value of the order falls below the stated threshold - through refund via return or exchange - the promotional gift voucher will be cancelled. If the gift voucher has already been redeemed, the value of the gift voucher will be deducted from the refund amount due
Only one promotional gift voucher with purchase per person
Gift vouchers can be redeemed online on Orlebar Brown’s website and at Orlebar Brown stores
The nine character code printed on the gift voucher must be used for online redemption
The currency of the gift voucher will match the currency of the related order.
Gift vouchers cannot be exchanged for cash or an alternative currency and carry no cash value. Gift Vouchers can only be redeemed in the currency in which they were created
Gift vouchers are valid for 12 months from the date of their purchase
After 12 months from purchase of the gift voucher, any remaining balance will be cancelled
Orlebar Brown will not accept liability for lost, stolen or damaged vouchers. If any of these occur, please contact Orlebar Brown immediately
Use of this voucher constitutes acceptance of Orlebar Brown’s terms and conditions set out above. This does not affect your legal rights.
Following a price adjustment, Orlebar Brown will refund the difference on request between the original price and the adjusted price so long as the following conditions are met: the purchase at original price was made within the 14 days of the price adjustment as per Orlebar Brown’s standard returns policy and the product is still valid for return; the product originally purchased is available to purchase at the adjusted price in the same colour and size.