We are experiencing unexpected difficulties in our warehouse and fulfilment centre, which have been compounded by significant staff shortages due to COVID-19 infections. Unfortunately, this means that some orders will arrive later than expected.
Your order will ship as soon as possible, and you will receive a notification when it is dispatched.
Due to these circumstances, we have extended our return period to 45 days from the date you receive your order.
Please don't hesitate to contact our OB Concierge team who will be happy to answer any questions.
For all enquiries, we are available:
Monday to Friday: 08:00 to 23:00 GMT