* FREE UK AND EU DELIVERY ON ORDERS OVER £200
Delivery & Returns
Orders placed before 2pm (GMT) will be dispatched on the same day, Monday to Friday. Once your order has been confirmed we are unable to change the delivery address.
Royal Mail Standard (2-3 business days) £6.00
DHL Express (Next Business Day) £10.00 DHL Express service with door to door tracking. Order by midday (GMT) to be dispatched the same working day.
London Click & Collect (1-2 business days) £0.00
Signatures will be required for UK deliveries. If you are not available for delivery, a card will be left by the carrier for you to rearrange delivery.
EUROPE (except Switzerland and Norway)
DHL Standard (2-3 Business Days) £10.00
SWITZERLAND AND NORWAY
DHL Express (Next Business Day) £15.00
REST OF THE WORLD
DHL Express (3-4 Business Days) £25.00
For orders sent outside of the EU, customs, duties and local taxes may apply to the order. Any customs, duties and local taxes payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.
Delivery times outside of the UK are not guaranteed and should be used as an approximation only.
Click & Collect
LondonYour order will be delivered to your Orlebar Brown store of choice. Orders placed before 2pm (GMT) will be dispatched the same business day and arrive in store the next day.
Your chosen Orlebar Brown store will contact you via email or telephone when your order is ready for collection. You will need to bring a valid form of named ID (driving license, passport, debit or credit card) in order to collect your order.
If you wish for someone to collect your order on your behalf, please contact the OB Concierge team in advance:
+44 20 3856 3210 / +1 (844) 820-0491
MON – FRI 08:00 - 23:00 (GMT)
The person collecting on your behalf must present the order confirmation and a valid form of ID as per the above.
Click and Collect orders will be held in the specified Orlebar Brown store for 10 days. If not collected or no instructions are received within this period, the web order will be returned to our warehouse and refunded.
CLICK AND COLLECT EXCHANGES AND REFUNDS
You are able to return your Click and Collect order to an Orlebar Brown store (concessions are excluded).
Items can be returned for an exchange or refund within 28 days.
FREE UK RETURNS
Orlebar Brown offers free returns via Royal Mail on orders delivered within the UK. Enclosed within your parcel is a booklet where you will find the returns and exchange form, free returns label and instruction of how to return your order.
We have extended our return policy for the holiday season to make it easy for you to return and exchange. Any items purchased online between 16th November and 23rd December 2020 can be returned up until 23rd January 2021 for a full refund or exchange. Please ensure items are returned in their original and unworn condition. Garment tags and hygiene stickers must not be removed or tampered with.