United Kingdom
UK | GBP (£)

* FREE UK AND EU DELIVERY ON ORDERS OVER £250

Delivery & Returns

Orders placed before 2pm (GMT) will be dispatched on the same day, Monday to Friday. Once your order has been confirmed we are unable to change the delivery address.





Delivery Options


United Kingdom

Royal Mail Standard (2-3 business days) £6.00

DHL Express (Next Business Day) £10.00 DHL Express service with door to door tracking. Order by midday (GMT) to be dispatched the same working day.

London Click & Collect (1-2 business days) £0.00

Signatures will be required for UK deliveries. If you are not available for delivery, a card will be left by the carrier for you to rearrange delivery.


EUROPE (except Switzerland and Norway)

Standard (3-4 Business Days) £10.00


SWITZERLAND AND NORWAY

DHL Express (3-4 Business Days) £15.00


REST OF THE WORLD

DHL Express (3-4 Business Days) £25.00

For orders sent outside of the EU, customs, duties and local taxes may apply to the order. Any customs, duties and local taxes payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.

Delivery times outside of the UK are not guaranteed and should be used as an approximation only.




Click & Collect


London

Your order will be delivered to your Orlebar Brown store of choice. Orders placed before 2pm (GMT) will be dispatched the same business day and arrive in store the next day.


COLLECTION

Your chosen Orlebar Brown store will contact you via email or telephone when your order is ready for collection. You will need to bring a valid form of named ID (driving license, passport, debit or credit card) in order to collect your order.

If you wish for someone to collect your order on your behalf, please contact the OB Concierge team in advance:

OBCONCIERGE@ORLEBARBROWN.COM

+44 20 3856 3210 / +1 (844) 820-0491

MON – FRI 08:00 - 23:00 (GMT)


The person collecting on your behalf must present the order confirmation and a valid form of ID as per the above.

Click and Collect orders will be held in the specified Orlebar Brown store for 10 days. If not collected or no instructions are received within this period, the web order will be returned to our warehouse and refunded.


CLICK AND COLLECT EXCHANGES AND REFUNDS

You are able to return your Click and Collect order to an Orlebar Brown store (concessions are excluded).

Items can be returned for an exchange or refund within 28 days.




RETURNS


Orlebar Brown is proud of its products. We believe in the quality of our goods and will not be happy until you are. For online purchases, if you are not happy with your purchase just return it to us, in its original and unworn condition, within 28 days of receipt for an exchange or a refund.

Orlebar Brown offers free returns via Rebound on orders delivered within the EU. Please click on the link and follow the instruction of how to return your items to us. Enclosed within your parcel is a booklet where you will find the returns and exchange form to include with your return.


FREE UK RETURNS

Orlebar Brown offers free returns via Royal Mail on orders delivered within the UK. Enclosed within your parcel is a booklet where you will find the returns and exchange form, free returns label and instruction of how to return your order.



FREE EU RETURNS

RETURNS INFORMATION


We will not refund any delivery costs or return shipping costs incurred by you in not using the free returns route on offer (subject to your legal rights in relation to faulty, incorrect or cancelled products). Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them, or have been provided with sufficient proof of postage. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.

We may reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you may be required to pay an appropriate amount in compensation. Orlebar Brown will only refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us within 14 days of receipt.


Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them, or have been provided with sufficient proof of postage. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.


If using the free returns shipping label within the UK, packages can take up to two working days to arrive at our warehouse. When using the Rebound service outside of the UK, the length of time it takes the parcel to get to the warehouse will be displayed when you choose your method of return. Once delivered to our warehouse, it takes up to 48 working hours for goods to then be processed. It can take up to 72 hours during our busy Sale period. Once processed, you will then be sent a return confirmation. Please allow up to 5 working days for any refund or exchange to be processed following receipt of the return confirmation.


We may reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you may be required to pay an appropriate amount in compensation.


Please note that for items bought in Orlebar Brown stores, goods can be returned (providing the goods are in their original condition) within 28 days from the date of purchase for an exchange or a refund.


For products purchased at third party retailers, please contact the retailer in the event that you wish to return your product.


Exchanged goods are sent out free of charge.


Orlebar Brown will only refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us within 14 days of receipt.


UNDERWEAR RETURNS POLICY

Our Underwear Returns Policy applies to all Orlebar Brown underwear purchased via our website and in-store from Orlebar Brown. Underwear can only be returned in its original packaging and must be unworn, and in the same condition as when the item was delivered to you. Please ensure Orlebar Brown underwear is tried on over clothing. This is for hygiene reasons. In the event that your order of Orlebar Brown underwear is faulty, our Faulty Goods Policy (below) will apply.


FAULTY GOODS

Orlebar Brown will only refund the cost of delivery if your order is incorrect, faulty or you are cancelling the contract. See Cancelling Your Contract below for more details. If the item was faulty when you receive it, or you discover it was faulty later, please contact our customer service team on +44 20 3856 3210 or in writing at obconcierge@orlebarbrown.com to discuss. We will deal with this type of faulty product on a case by case basis and will always ensure that your statutory rights are not affected.


CANCELLING YOUR CONTRACT

If you wish to cancel your contract, please see Sections 7 and 8 our Terms and Conditions of Sale by clicking here .