We may reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you may be required to pay an appropriate amount in compensation.

Please note that for items bought in Orlebar Brown stores, goods can be returned (providing the goods are in their original condition) up to 7 days from the date of purchase and an exchange or credit shall be given within 14 days of the date of the return.

For products purchased at third party retailers, please contact the retailer in the event that you wish to return your product.

Exchanged goods are sent out free of charge.

Orlebar Brown will only refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us within 14 days of receipt.

Our Underwear Returns Policy applies to all Orlebar Brown underwear purchased via our website and in-store from Orlebar Brown. Underwear can only be returned in its original packaging and must be unworn, and in the same condition as when the item was delivered to you. Please ensure Orlebar Brown underwear is tried on over clothing. This is for hygiene reasons. In the event that your order of Orlebar Brown underwear is faulty, our Faulty Goods Policy (below) will apply.

Orlebar Brown will only refund the cost of delivery if your order is incorrect, faulty or you are cancelling the contract. See Cancelling Your Contract below for more details. If the item was faulty when you receive it, or you discover it was faulty later, please contact our customer service team on +44(0)20 7785 6941 or in writing at obconcierge@orlebarbrown.com to discuss. We will deal with this type of faulty product on a case by case basis and will always ensure that your statutory rights are not affected.

We are not responsible for any costs, charges, fees, or other expenses which may be applied to a transaction by your card issuer, bank (or payment method provider) as a result of our processing of your credit/debit card payment or other method of payment in accordance with your order or as a result of your order being placed through our UK website. Depending on which of our websites you are using we accept payments in British Pounds, American Dollars, Euros, Australian Dollars, United Arab Emirates Dirhams . If your usual currency of payment is not indicated on our website, the final price for your order may be charged in the currency of your credit/debit card payment or account. Such final price is calculated and charged by your card issuer or bank or payment method provider and therefore we will not be responsible for any cost, charge, fee, other expense or other liability which may be incurred or suffered by you as a result of your card issuer or payment method provider charging you in a different currency than the currency of your purchase as displayed on our website.

You have the right to cancel your contract with us and return your order up to 14 calendar days from the day after the date you receive your order. You may do this by

• notifying our Customer Service Team on +44(0)20 7785 6941 between 08:00 and 23:00 Monday to Friday (excluding bank holidays),

• by emailing us at obconcierge@orlebarbrown.com, or

• by completing the cancellation form which can be found here. Please have your order number ready to quote if calling us, or ensure it is added to any email correspondence to make it quick and easy for us to identify the order you wish to cancel.

We will provide a full refund including any delivery charges you have paid to receive your order subject to the following, as permitted by law:

Please allow up to 5 working days from the date that the return has been confirmed for the refund to be processed. If a contract has been created due to goods already being despatched to you then the returns process will need to be followed as detailed in our Returns Policy. You will be responsible for the cost of returning the goods to us where we have not provided or, where provided, you choose not to make use of, the “free returns” option.

This does not affect your statutory rights.

If you have any questions about returning goods, please contact us at:

1. Complete the returns slip on the reverse of your invoice that came with your order and include it with the items being sent back:

- REMEMBER TO INDICATE IF YOU WOULD RATHER EXCHANGE THE GOODS OR RECEIVE A REFUND

- PLEASE NOTE THAT ALL REFUNDS WILL BE MADE TO THE CREDIT CARD ORIGINALLY USED

- SELECT THE REASON FOR THE EXCHANGE OR RETURN

- STATE THE PREFERRED DELIVERY ADDRESS FOR YOUR EXCHANGE

- WE ALWAYS WELCOME FEEDBACK, SO FEEL FREE TO LET US KNOW YOUR THOUGHTS

2. If in the UK, please fix the Royal Mail label provided to the front of the box ensuring all old labels are covered and/or removed. For orders outside of the UK the cost of returning goods to Orlebar Brown is the responsibility of the customer.

- TAKE TO YOUR LOCAL POST OFFICE TO RECEIVE THE TRACKING CODE AND TO SUCCESSFULLY DEPOSIT

3. To make a return or exchange, we need to receive the goods back to our office in their original condition – so, please ensure all goods are packaged securely.

4. If goods are return from outside UK/EU/EEA please mark the box ‘returned goods’.

5. We are not able to accept any returns on any products that have been worn and are not in their ‘original’ condition, unless the product is faulty.

6. We can only accept refunds or exchanges within 28 days of delivery, unless under the OB Swim Short 5 years Guarantee or the product is faulty.

7. Please send returns to:

ORLEBAR BROWN, TORQUE, WORTLEY MOOR ROAD, LEEDS LS12 4JH, UNITED KINGDOM