United Kingdom
UK | GBP (£)

* FREE UK AND EU DELIVERY ON ORDERS OVER £200

Delivery & Returns

WE DO NOT DELIVER TO THE US, AUSTRALIA OR NEW ZEALAND FROM THIS WEBSITE

Orders placed before 2pm (GMT) will be dispatched on the same day, Monday to Friday. Once your order has been confirmed we are unable to change the delivery address. We do not deliver to P.O. Box, BFPO or Freight Forwarding addresses.






Delivery Options


United Kingdom

Royal Mail Standard (2-3 business days) £6.00
London Click & Collect £0.00

Signatures will be required for UK deliveries. If you are not available for delivery, a card will be left by the carrier for you to rearrange delivery.




EUROPE (except Switzerland and Norway)

DHL Standard (2-3 Business Days) £10.00




SWITZERLAND AND NORWAY

DHL Express (Next Business Day) £15.00




REST OF THE WORLD

DHL Express (3-4 Business Days) £25.00

For orders sent outside of the EU, customs and duties may apply to the order. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.

Delivery times outside of the UK are not guaranteed and should be used as an approximation only.






Click & Collect


Your order will be delivered to your Orlebar Brown store of choice. Orders placed before 2pm (GMT) will be dispatched the same business day and arrive in store the next day.




COLLECTION

Your chosen Orlebar Brown store will contact you via email or telephone when your order is ready for collection. You will need to bring a valid form of named ID (driving license, passport, debit or credit card) in order to collect your order.

If you wish for someone to collect your order on your behalf, please contact the OB Concierge team in advance:

OBCONCIERGE@ORLEBARBROWN.COM

+44(0)20 7785 6941 / +1 (844) 820-0491

MON – FRI 08:00 - 23:00 (GMT)


The person collecting on your behalf must present the order confirmation and a valid form of ID as per the above.

Click and Collect orders will be held in the specified Orlebar Brown store for 10 days. If not collected or no instructions are received within this period, the web order will be returned to our warehouse and refunded.




CLICK AND COLLECT EXCHANGES AND REFUNDS

You are able to return your Click and Collect order to an Orlebar Brown store (concessions are excluded).

Items can be returned for an exchange or refund within 28 days.






RETURNS


FREE UK & EU RETURNS

Orlebar Brown offer free returns with Royal Mail on orders delivered within the UK. For orders delivered to the EU the free returns service is operated by Rebound. A shipping label will be supplied with each eligible order along with instructions on how to return your order.


Christmas Returns Policy

We have extended our return policy for Christmas to make it easy for you to return and exchange.

Any items purchased online from 16th November – 18th December can be returned up until 19th January for a full refund or exchange.

Please ensure items are returned in their original and unworn condition. Garment tags and hygiene stickers must not be removed or tampered with.

If you have any further questions, please do not hesitate to contact us at obconcerige@orlebarbrown.com or +44 (0) 20 7785 6941, we will aim to respond within one business day.





Orlebar Brown is proud of its products. We believe in the quality of our goods and will not be happy until you are. For online purchases, if you are not happy with your purchase just return it to us, in its original and unworn condition, within 28 days of receipt and we will either send out replacement goods or refund you the original purchase price. We will not refund any delivery costs or return shipping costs incurred by you in not using the free returns route on offer (subject to your legal rights in relation to faulty, incorrect or cancelled products).

Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them, or have been provided with sufficient proof of postage. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.

If returning goods from outside of the UK, please ensure the package is sent via Rebound to ensure this is tracked. You can register your return with Rebound here . All returned goods remain the responsibility of the customer until they reach Orlebar Brown.

If using the free returns shipping label within the UK, packages can take up to two working days to arrive at our warehouse. When using the Rebound service outside of the UK, the length of time it takes the parcel to get to the warehouse will be displayed when you choose your method of return. Once delivered to our warehouse, it takes up to 48 working hours for goods to then be processed. It can take up to 72 hours during our busy Sale period. Once processed, you will then be sent a return confirmation. Please allow up to 5 working days for any refund or exchange to be processed following receipt of the return confirmation.

We may reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you may be required to pay an appropriate amount in compensation.

Please note that for items bought in Orlebar Brown stores, goods can be returned (providing the goods are in their original condition) up to 7 days from the date of purchase and an exchange or credit shall be given within 14 days of the date of the return.

For products purchased at third party retailers, please contact the retailer in the event that you wish to return your product.

Exchanged goods are sent out free of charge.

Orlebar Brown will only refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us within 14 days of receipt.




FAULTY GOODS

Orlebar Brown will only refund the cost of delivery if your order is incorrect, faulty or you are cancelling the contract. See Cancelling Your Contract below for more details. If the item was faulty when you receive it, or you discover it was faulty later, please contact our customer service team on +44(0)20 7785 6941 or in writing at obconcierge@orlebarbrown.com to discuss. We will deal with this type of faulty product on a case by case basis and will always ensure that your statutory rights are not affected.




CANCELLING YOUR CONTRACT

You have the right to cancel your contract with us and return your order up to 14 calendar days from the day after the date you receive your order. You may do this by

  • notifying our Customer Service Team on +44(0)20 7785 6941 between 08:00 and 23:00 Monday to Friday (excluding bank holidays),

  • by emailing us at obconcierge@orlebarbrown.com, or

  • by completing the cancellation form which can be found here . Please have your order number ready to quote if calling us, or ensure it is added to any email correspondence to make it quick and easy for us to identify the order you wish to cancel.

We will provide a full refund including any delivery charges you have paid to receive your order subject to the following, as permitted by law:

  • We may reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you may be required to pay an appropriate amount in compensation;

  • The maximum delivery costs refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method).

Please allow up to 5 working days from the date that the return has been confirmed for the refund to be processed. If a contract has been created due to goods already being despatched to you then the returns process will need to be followed as detailed in our Returns Policy. You will be responsible for the cost of returning the goods to us where we have not provided or, where provided, you choose not to make use of, the “free returns” option.

This does not affect your statutory rights.

If you have any questions about returning goods, please contact us at:

OBCONCIERGE@ORLEBARBROWN.COM

+44(0)20 7785 6941 / +1 (844) 820-0491

MON – FRI 08:00 - 23:00 (GMT)




WHAT TO DO WHEN RETURNING BY POST:

  1. Complete the returns slip on the reverse of your invoice that came with your order and include it with the items being sent back:

  2. - MEMBER TO INDICATE IF YOU WOULD RATHER EXCHANGE THE GOODS OR RECEIVE A REFUND

    - PLEASE NOTE THAT ALL REFUNDS WILL BE MADE TO THE CREDIT CARD ORIGINALLY USED

    - SELECT THE REASON FOR THE EXCHANGE OR RETURN

    - STATE THE PREFERRED DELIVERY ADDRESS FOR YOUR EXCHANGE

    - WE ALWAYS WELCOME FEEDBACK, SO FEEL FREE TO LET US KNOW YOUR THOUGHTS

  3. If in the UK, please fix the Royal Mail label provided to the front of the box ensuring all old labels are covered and/or removed. For orders outside of the UK the cost of returning goods to Orlebar Brown is the responsibility of the customer.

  4. - TAKE TO YOUR LOCAL POST OFFICE TO RECEIVE THE TRACKING CODE AND TO SUCCESSFULLY DEPOSIT

  5. To make a return or exchange, we need to receive the goods back to our office in their original condition – so, please ensure all goods are packaged securely.

  6. If goods are return from outside UK/EU/EEA please mark the box ‘returned goods’.

  7. We are not able to accept any returns on any products that have been worn and are not in their ‘original’ condition, unless the product is faulty.

  8. We can only accept refunds or exchanges within 28 days of delivery, unless under the OB Swim Short 5 years Guarantee or the product is faulty.

  9. Please send returns to:

  10. ORLEBAR BROWN, TORQUE, WORTLEY MOOR ROAD, LEEDS LS12 4JH, UNITED KINGDOM




SALE RETURN POLICY

For items bought online, our standard returns policy applies to both full-priced and sale items.

For items bought in our stores, sale items can only be exchanged within 7 days. Refunds are not permitted.

If sale items are faulty and you were not made aware of the fault when purchasing the items, please follow our faulty goods policy set out above.