THE OB GUARANTEE
WE OFFER A 5-YEAR GUARANTEE ON ALL OUR OB SWIM SHORTS
We are so confident in the quality of our tailored swim shorts that we will guarantee them for five years. If you have bought a pair of swim shorts and they have not performed as they should, Orlebar Brown will repair or replace them. Ageing is to be expected and after several years of sun, sea, pools and parties we’d imagine your shorts to look well-loved. We are not promising they will look ‘out-of-the-packet’ brand new, but, if at any point during that time they fail you due to a manufacturing defect, we will repair them if we can or replace them—free of charge. The Orlebar Brown Guarantee is born out of pride in everything we do.
Despite all the hard work we put in to making each swim shorts, time will affect their appearance. Wear and tear will make its mark, such as colour fade or depending on what adventures you may take them on, staining and abrasions to the fabric.
If you have cared for your shorts with the same love and affection that went in to making them, things that shouldn’t happen are:
- The hardware breaking or detaching -
- Stitching coming away -
- Extreme colour loss -
Simple things to help keep your shorts looking their best are:
- Rinsing after use -
- Ensure completely dry before storing -
- Washing at 30 degrees and not tumble drying -
- Washing and rinsing separately -
- Taking care not to use abrasive detergent or spot stain remover -
Claiming your Orlebar Brown Guarantee:
If you would like to claim using the Orlebar Brown Guarantee, please contact the OB Concierge
firstname.lastname@example.org +44 207 785 6941
You will need to supply the OB Concierge with:
- Clear images of the shorts as a whole -
- Clear images of the fault -
- A description of the fault -
- Proof of purchase -
If when you contact us your shorts have been bought online, or from one of our stores within the last year, then Orlebar Brown will provide you with a returns shipping label. Otherwise the cost of shipping is the customer’s responsibility. If it has been over six months since purchase, and Orlebar Brown accept the issue as a fault, refunds and credit will not be available and shorts can only be exchanged. Shorts can only be exchanged for the same style, colour and size.
If the style or colour you’ve returned is no longer available, then Orlebar Brown will offer you an alternative colour of equivalent value.