Customer Service

Returns

Orlebar Brown is proud of its products. We believe in the quality of our goods and will not be happy until you are.

We operate a “no quibble’ exchange or refund guarantee. If you are not happy with your purchase just return it, in its original and unworn condition, within 14 days of receipt and we will either send out replacement goods or refund you the purchase price.

Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.

Orlebar Brown will only refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us within 14 days of receipt.

If you have any questions about returning goods, please contact us at info@orlebarbrown.com or ring us on +44 (0)207 785 6941. If you would like us to call you back, please provide us with a telephone number and we will call you within 1 working day.

WHAT TO DO WHEN RETURNING BY POST:

1. Before returning any goods to Orlebar Brown, please complete the return slip on the reverse of your invoice that came with your order and include it with the items being sent back:
   • Remember to indicate if you would rather exchange the goods or receive a refund. Please note that all refunds will be made to the credit card originally used.
   • Select the the reason for the exchange or return.
   • State the preferred delivery address for your exchange.
   • We always welcome feedback, so feel free to let us know your thoughts.
2. To make a return or exchange, we need to receive the goods back to our office in their original condition – so, please ensure all goods are packaged securely and we recommend that you use a recorded or signed for delivery service.
3. If goods are return from outside UK/EU/EEA please mark the box ‘returned goods’.
4. We are not able to accept any returns on any products that have been worn and are not in their ‘original’ condition.
5. We can only accept refunds or exchanges within 14 days of delivery.
6. The cost of returning goods to Orlebar Brown is the responsibility of the customer.
7. Please send returns to:
   • Orlebar Brown, Returns Department, Future Forwarding Company, Airlogistics Center, 5356 Georgia Highway 85, Building 100, Suite 400, Forest Park, GA 30297, U.S.A