Orlebar Brown is proud of its products. We believe in the quality of our goods and will not be happy until you are.
For online purchases, we operate a “no quibble” exchange or refund guarantee. If you are not happy with your purchase just return it to us, in its original and unworn condition, within 14 days of receipt and we will either send out replacement goods or refund you the purchase price.
Please note that for items bought in Orlebar Brown stores, goods will only be exchanged or a credit note given upon presentation of a valid receipt.
Please ensure items are in their original and unworn condition. Garment tags and hygiene stickers must not be removed or tampered with.
Orlebar Brown offer free returns with UPS on orders delivered within the USA. A shipping label will be supplied with each eligible order.
Exchanged goods are sent out free of charge.
When using the free returns shipping label provided by Orlebar Brown, please take note of the tracking code. If returning goods from outside of the USA, please ensure the package is sent on a tracked service or with ‘proof of postage’. All returned goods remain the responsibility of the customer until they reach Orlebar Brown.
If using the free returns shipping label, packages can take up to five working days to arrive at our warehouse. Once delivered to our warehouse, it takes up to 72 working hours for goods to then be processed.
Orlebar Brown will only refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us within 14 days of receipt.
If you have any questions about returning goods, or your order in general, please contact us at firstname.lastname@example.org or ring us on +44 207 785 6941. We do not currently offer a toll-free number, but please email us and we will happily call you back within 1 working day.
SALE RETURN POLICY
Our standard returns policy applies to both full-priced and sale items.
The 15% discount offered on gift sets can only be retained if the complete set is kept. If part of the gift set is returned, the discount amount will be deducted from the refund requested.
WHAT TO DO WHEN RETURNING BY POST:
- Before returning any goods to Orlebar Brown, please complete the return slip on the reverse of your invoice that came with your order and include it with the items being sent back:
- Remember to indicate if you would rather exchange the goods or receive a refund. Please note that all refunds will be made to the credit card originally used.
- Select the reason for the exchange or return.
- State the preferred delivery address for your exchange.
- We always welcome feedback, so feel free to let us know your thoughts.
- To make a return or exchange, we need to receive the goods back to our office in their original condition – so, please ensure all goods are packaged securely and we recommend that you use a recorded or signed for delivery service.
- If goods are return from outside USA please mark the box ‘returned goods’.
- We are not able to accept any returns on any products that have been worn and are not in their ‘original’ condition.
- We can only accept refunds or exchanges within 14 days of delivery.
- The cost of returning goods from outisde the USA to Orlebar Brown is the responsibility of the customer.
- If in the USA, please fix the UPS label provided to the front of the box ensuring all old labels are covered and/or removed.
- If outside the USA, please use the address label provided and be sure to send the package on a tracked service or with proof of postage.
- If using the free returns shipping label, you can organise a collection either by visiting the UPS website or calling UPS (toll free) on +1 800-742-5877.
- Please note that packages can take up to five working days to arrive at our warehouse. Once delivered to our warehouse, it takes up to 48 working hours for goods to then be processed.
- Please send returns to:
- Orlebar Brown, Returns Department, Future Forwarding Company, Airlogistics Center, 4380 International Parkway, Suite C, Atlanta, GA 30354, U.S.A