Orlebar Brown is proud of its products. We believe in the quality of our goods and will not be happy until you are.

We operate a “no quibble’ exchange or refund guarantee. If you are not happy with your purchase just return it, in its original and unworn condition within 14 days of receipt and we will either send out replacement goods or refund you the purchase price.

Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until they are received by us. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage. If the item was faulty when you receive it, please notify us within 14 days of receipt.

What to do when returning:

1. Before returning any goods to Orlebar Brown, please complete the return slip overleaf, cut it off and include it with the items being sent back:
• State the item that you are returning.
• State the reason you are returning the item.
• Indicate if you would rather exchange the goods or receive a refund. Please note that all refunds will be made to the credit card originally used.
• State the preferred delivery address for your exchange.
2. To make a return or exchange, we need to receive the goods back to our office in their original condition – so, please ensure all goods are packaged securely and we recommend that you use a recorded or signed for delivery service.
3. The cost of your return postage will be refunded back to your debit/credit card if you provide us with proof of postage (receipt etc). Please note – this does not include couriers or private carriers unless previously agreed with us.
4. If goods are return from outside UK/EU/EEA please mark the box ‘returned goods’.
5. We are not able to accept any returns on any products that have been worn and are not in their ‘original’ condition.
6. We can only accept refunds or exchanges within 14 days of delivery.
7. If you have any questions about how to return goods to us, please email the team at info@orlebarbrown.com or call us on 0044 (0)207 785 6941.
8.  Call back – if you would like us to call you back, please provide us with a telephone number and we will call you back within 1 working day.