Orlebar Brown produces all its clothing in the E.U: the majority of our shorts are made in Portugal and a small amount in England. All our shirts and tops are made in Portugal and all our material, trim and hardware are manufactured in Italy, France and Portugal.
Our shorts come out slightly bigger to accommodate mid-sizes. For example, a true size 33 should wear a size 32.
At the moment we do not, however we do have a mid-size custom service available. Prices begin at £225 per pair, minimum order of 2. If interested please send us a message at info@orlebarbrown.com.
When Orlebar Brown first began, our shorts came out slightly smaller to size however this changed in 2010 and they are now slightly bigger. As of May 2011 our Adam and Sebastian shirts were also updated. The length of the body was increased and the sleeves of the Sebastian were shortened and tightened.
Orlebar Brown is always happy to take orders by telephone. Our office is open Monday to Friday, 09:00 to 18:00 (GMT). The number is +44 (0) 207 785 6941.
The Orlebar Brown office is currently only in the U.K. However please send us an email with your number and a time you would like to be called, and someone will be in touch.
As with all clothing manufacturing, there is a tolerance within sizing. Our tolerance is +- 0.5 cm. With all large orders the shorts are measured to ensure they all match.
The Classic shorts are indeed suitable for use in salt water and chlorine. Our material is tested to 50mg of chlorine per litre of water, whilst the average pool should have 14mg. They have also been tested for salt water and oil. However we have had some complaints of staining due to uncommon substance, such as copper, in pools in Greece and Turkey.
Please note our Sport collection is not as resistant to chlorine, and we therefore advise use only in salt water.
Orlebar Brown is always happy to refund V.A.T. on request. Please get in touch once you have placed your order, and we will refund to the card used for payment.
Any goods exported outside the U.S. or E.U. will be subject to custom fees, V.A.T and a handling charge from the courier if sent with TNT or UPS. These are not included in the delivery cost and are the responsibility of the receiver.
The reason you cannot log-in is because you have signed up to the mailing list, the OB Club, but not with the OB Shop.
This is a separate function to the OB Club. The OB Club existed before our new website and the new OB Shop sign-in. Both the new website and this function were launched in October 2011.
If your last purchase was before this time, then you will not have yet created an account.
The mailing list (OB Club) does not give you access to sign-in. You must register with the OB Shop, which you can do by following the link beneath the log-in fields.
Receiving mailers and having a club number does not provide the ability to log-in.
On our German website (www.orlebarbrown.de) all prices are in Euros.
On our U.K. and U.S. websites, you can see the total of your order in various other currencies.
The menu to convert is below the shipping region and postage options in the basket.
Our offices are based in the U.K. and are open Monday to Friday, 9 a.m. to 6 p.m. (GMT).
Send us an email through our Contact Us page detailing when would be convenient for us to contact you, with the time difference in mind, we will call within 24 hours.
Our offices are based in the U.K. and are open Monday to Friday, 9 a.m. to 6 p.m. (GMT).
Please send us an email through our Contact Us page detailing how we can help and we will get in touch either by email or phone.
We aim to reply to all emails within 2 hours of receipt (during office hours).
However please keep in mind the time difference. We work hard to respond as quickly as possible.
Orders from our U.S. web store are dispatched from within the U.S. All orders from our U.K., D.E. and A.U. web stores are dispatched from the U.K.
UPS Standard (2-5 Business Days) $10.00
UPS Express (2-3 Business Days) $15.00
UPS Next Business Day $50.00
UPS Standard (2-5 Business Days) $17.00
UPS Standard (3-5 Business Days) $60.00
UPS Standard (4-5 Business Days) $90.00
UPS Standard (4-5 Business Days) $90.00
UPS Standard (3-5 Business Days) $100.00
UPS Standard (4-5 Business Days) $150.00
Orders made by midday (EST) will be despatched the same working day.
Orders are despatched Monday to Friday and delivered on working days. (Please get in touch if you require a Saturday U.K. delivery.)
If the goods are returned to us, a second redelivery charge will be incurred.
If no one is available at the delivery address to sign for the goods a card will be left with details for re-delivery and/or collection. Organising a redelivery is the responsibility of the customer.
Handling and custom fees may apply to packages sent outside the E.U. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.
Items sent outside the U.S. will incur a handling fee from the carrier not included in the postage price.
We do not deliver to P.O. Box, BFPO or freight forwarding addresses.
Depending on the policy of non-UK banks in some cases we are only able to deliver to your debit/credit card billing address.
