Orlebar Brown is proud of its products. We believe in the quality of our goods and will not be happy until you are.
We operate a no-quibble refund guarantee. If you are not happy with the product just return it – unworn, in its original condition within 14 days of receipt and we will refund the money to you minus any P&P charges.
Parcels that are returned to us remain the customer’s responsibility (and a refund will not be given) until they are received by us. We recommend that you send your returns by recorded post and that you retain proof of postage. Goods are returned at your own expense.
If the item was faulty when you received it, please notify us within 5 days of receipt.
What to do when returning:
Please email us at info@orlebarbrown.com to let us know that you are returning goods to us. In the email, please:
Quote your order number
State the item that you are returning
State the reason you are returning the item
Indicate if you would rather exchange the goods or receive a refund. Please note that all refunds will be made to the credit card originally used
State the preferred delivery address for your exchange
Then, send the goods back to us:
Ensuring that the goods you are returning are packaged securely – we have to receive goods back in original condition
Including any paperwork relating to the order
Ensuring the package is pre-paid, (for your protection we recommend that you use a recorded delivery service)
If you want any delivery charges refunded, you must also include a receipt for this cost
Send the goods you are returning to:
Returns
Orlebar Brown
Unit 232
Canalot Studios
222 Kensal Road
London,
W10 5BN
tel + 44 (0) 20 7785 6941
If you have any questions about returning goods, please email us at info@orlebarbrown.com.
Callback - If you would like us to call you back, please provide us with a telephone number, and we will call you back within 2 business days..
