What are Cookies?
You can find a technical explanation of cookies from Wikipedia here: http://en.wikipedia.org/wiki/HTTP_cookie
A more simple definition is that cookies are text files, saved by your browser, that perform a range of functions for you, ‘the user’ and us, ‘the site’, from remembering what’s in a user’s basket, what currency they like through to telling us how many people visited in a day, and what was purchased. They also help you share content – for example, if you are logged into Facebook, a cookie means that when you come to our site and ‘like’ something, you don’t have to log into Facebook again.
2. What cookies do Orlebar Brown use?
We take your privacy very seriously. Like nearly all websites, we have a number of ‘cookies’ that perform functions similar to the above examples. None of these cookies invade your privacy, or share any personal information about you. Our cookie list looks like this;
Our ‘session’ cookie, called fueldid. This remembers your ‘session’ which means your language preference, items in your basket, and your account details if you are logged in.
THIS DATA IS ANONYMOUS, AND WE DON’T SHARE ANY ELEMENT OF IT WITH THIRD PARTIES
Our ‘analytics’ cookies from Google Analytics called _utma, _utmb, _utmc, & _utmz. These are industry standard cookies which allow us to see how people are using the site. It can help us understand how you interact with Orlebar Brown and we use this data to improve the site, spot pages that are slow and make sure that you can order and pay successfully.
THIS DATA IS ANONYMOUS, ONLY ACCESSIBLE SECURELY TO US THROUGH THE ‘GOOGLE ANALYTICS’ DASHBOARD AND WE DON’T SHARE ANY ELEMENT OF IT WITH OTHER THIRD PARTIES
Our ‘social’ cookies from ‘sharethis.com’. There are a number of social cookies that let you share/like/tweet etc all of our pages using your preferred social networks and websites. If you are logged into any of these sites, the sharethis cookies keep you logged in, and help you share the content. The addthis privacy policy is here: http://sharethis.com/privacy
Our live customer service chat facility, ‘Liveperson’ uses cookies to enhance the user’s experience by allowing us to recognize a user’s return visit to the service. You can see their privacy policy here:
“http://www.liveperson.com/policies/privacy”
It’s a little complex, but essentially is completely dependent on the social networks that you use – i.e. it collects data, but not about you personally. As an example, add this would know if you clicked ‘like’ on one of our products, and it tells Facebook. But it doesn’t know who you are, and can’t sell that data or use it commercially.
THIS DATA IS ANONYMOUS, ACCESSIBLE SECURELY TO SHARETHIS.COM AND WE DON’T SHARE ANY ELEMENT OF IT WITH ANY OTHER THIRD PARTIES
Why are you telling me this?
At our end, nothing has changed, and we will ALWAYS respect your privacy. A new law means that we need to make it very clear how we use cookies and which cookies they are. Hopefully we have done that.
What if I I want to opt out of some or all of the cookies you have described?
That’s entirely possible and relatively simple. Your browser is where your cookie information is stored. Each browser has a different method for you to delete cookies or edit your privacy settings. The following resource offers you simple guides on how to remove cookies from each browser: http://www.aboutcookies.org/Default.aspx?page=2
Opting out of these cookies will often result in a slower or less pleasant browsing experience.
If you have more questions, we would love to hear from you. Please drop us a line using info@orlebarbrown.com – if you could put the word cookies in your subject line, that would be great.
UPS Standard (2-5 Business Days) $10.00
UPS Express (2-3 Business Days) $15.00
UPS Next Business Day $50.00
UPS Standard (2-5 Business Days) $17.00
UPS Standard (3-5 Business Days) $60.00
UPS Standard (4-5 Business Days) $90.00
UPS Standard (4-5 Business Days) $90.00
UPS Standard (3-5 Business Days) $100.00
UPS Standard (4-5 Business Days) $150.00
Orders made by midday (EST) will be despatched the same working day.
Orders are despatched Monday to Friday and delivered on working days. (Please get in touch if you require a Saturday U.K. delivery.)
If the goods are returned to us, a second redelivery charge will be incurred.
If no one is available at the delivery address to sign for the goods a card will be left with details for re-delivery and/or collection. Organising a redelivery is the responsibility of the customer.
Handling and custom fees may apply to packages sent outside the E.U. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.
Items sent outside the U.S. will incur a handling fee from the carrier not included in the postage price.
We do not deliver to P.O. Box, BFPO or freight forwarding addresses.
Depending on the policy of non-UK banks in some cases we are only able to deliver to your debit/credit card billing address.
